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DELIVERY AND RETURN

CGV Delivery policy

Introduction

The HERITAJ Online Store is exclusively reserved for people over 18 years of age.

Alcohol abuse is dangerous for health. To consume with moderation.

The HERITAJ site is an information and electronic commerce site accessible via the Internet network, open to any user of this network. It is edited by the company BG2JV (hereinafter referred to as "HERITAJ"), SAS with a capital of 1000 Euros, whose head office is located 5 alley of the residence of Maroni97320 Saint Laurent du Maroni registered in the Trade and Companies Register of Guyana under the number 879 137 180

The Site allows HERITAJ to offer for sale all Agri-food products and raw materials for the manufacture of alcoholic and non-alcoholic beverages manufactured by HERITAJ to Internet users browsing the Site.

In addition to this, you need to know more about it.

The User who has validated an order will be referred to as "Customer". The rights and obligations of the User necessarily apply to the Customer.


Any order for a Product offered on the Site implies consultation and express acceptance of these general conditions of sale and withdrawal, manifested by ticking the box "I declare that I have read and accept the HERITAJ general conditions of sale and be informed of my right of withdrawal. ".

 

Article 1: object


The purpose of these general conditions of sale is to define, exclusively, on the basis of the relationships they establish on the Internet network, the rights and obligations of the Parties arising from the online sale of the Products offered on the Site.
They regulate all the steps necessary for placing the order and ensure the follow-up of this order between the Parties.
These conditions apply to the exclusion of any other document.


Article 2- Product presentation


The Products offered for sale by HERITAJ are those which appear on the Site, on the day of consultation of the Site by the User and within the limit of available stocks.
In the event of unavailability of one of the Products, the customer will be informed as soon as possible.
The photographs and texts illustrating the Products do not enter into the contractual field.

HERITAJ reserves the right to withdraw products for sale at any time, and it cannot be held responsible for any errors in product descriptions.

The photographs illustrating the products are only indicative and do not enter into the contractual field. Indeed, if every effort is made to ensure that the colors of the products, the photos of which are displayed on the site, are faithful to the original products, variations may occur, in particular due to the technical limitations of the color renditions of a computer equipment. Also, to keep maximum readability, certain bottle formats will not be shown in the photo. Consequently, the company BG2JV cannot be held responsible for errors or inaccuracies in the photographs or graphic representations of the products presented on the site.

Article 3- Availability of stocks

The products are offered and delivered within the limits of available stocks.

In the event of unavailability of the ordered product, HERITAJ informs the purchaser and can offer him a product of equivalent quality and price or, failing that, a credit for the amount of the order that can be used on the Online Store.

If the buyer disagrees, HERITAJ will reimburse the sums paid within fourteen days.

Article 4 - Product prices

 

The buyer is bound by an obligation to pay the price at the time of the order on the Online Store.

The prices of the products are indicated in Euros inclusive of all taxes, excluding delivery costs, which are indicated on the online store.

The invoiced prices of the products are those appearing on the Online Store on the date of the confirmation of the order by the purchaser.

HERITAJ reserves the right to modify the prices in force on the Online Store at any time. The price change will automatically apply on the date of publication of the price change on the Online Store.

All orders, whatever their origin, are payable exclusively in Euros.

Any order placed on the Site and delivered outside the European Union and to the French overseas departments and territories will be invoiced without VAT and may be subject to any taxes, customs duties and other related costs which are imposed when the package arrives at its place. destination. These additional costs are the responsibility of the Customer and are his responsibility.
HERITAJ reserves the right, which the User accepts, to modify its prices at any time.

The customer declares to accept the general conditions of the HERITAJ loyalty program as soon as he accepts the general conditions of sale of H.


Article 5 - Shipping and delivery to the nearby Antilles


The delivery time and cost depend on the items chosen by the customer when ordering (weight).
The maximum delivery time for the order is 8 working days from the date of receipt of payment.
The products are delivered by Colissimo.
The amount of shipping costs is calculated according to the weight of the package and the shipping method.

Particular care is taken for packages containing fragile products. The buyer must always check with the carrier the condition of the products, even if the package does not appear damaged, to be able to make reservations with the carrier in the event of a problem. Only the reservations made by the recipient of the package are valid to invoke the carrier's guarantee.

Article 6 - Payments

The buyer has the option of paying for his order by credit card (Carte Bleue, Visa, Mastercard, American Express) through the online services offered.

HERITAJ reserves the right to modify the means of payment available at any time.


Article 7 - After-sales service


After-sales service is at your disposal. You can contact him by email:
- email: heritaj@outlook.fr

Article 8 - Withdrawal period

The buyer has a period of fourteen (14) days following receipt of the order to exercise his right of withdrawal, without having to justify a reason.

To exercise his right of withdrawal, the buyer must notify his decision by means of a clear and precise declaration, free of any ambiguity.
The declaration of withdrawal must include the following mandatory information: name of the purchaser, geographic address and, if applicable, telephone number, fax number and e-mail address.

The declaration can be made by any means:
- Postal address at BG2JV, 5 Allée de la Résidence du Maroni97320 Saint Laurent du Maroni
- Email to heritaj@outlook.fr

Upon receipt, BG2JV will communicate to the buyer, without delay, an acknowledgment of receipt of the withdrawal.

The right of withdrawal cannot be exercised for bottles that have been opened.

• EFFECT OF WITHDRAWAL In case of exercise of the right of withdrawal by the buyer, BG2JV will reimburse the buyer for all sums paid no later than fourteen (14) days from the receipt by BG2JV of the decision of the 'buyer to retract.

The reimbursement includes the standard delivery costs, as offered when ordering by BG2JV. Additional delivery costs are not reimbursed by BG2JV when the buyer has expressly chosen a more expensive delivery method than the standard delivery method offered by BG2JV.

The refund will be made using the same means of payment as that used by the buyer for the order, unless agreed between the buyer and BG2JV for the use of another means of payment.

The buyer undertakes to return the products received without delay, if applicable no later than fourteen (14) days from the notification of the declaration of withdrawal to BG2JV. The withdrawal will only be effective after returning the products to BG2JV before the expiry of the fourteen (14) day period.

The order must be returned by the buyer to the following address:
SAS BG2JV
5 Alley of the Maroni residence
97320 Saint Laurent du Maroni

The costs of returning the products are the responsibility of the buyer. These costs vary with the weight of the package, and are estimated at a maximum of around 50 EUR in Metropolitan France and for orders abroad. BG2JV cannot be held responsible for the inaccuracy of the estimate of the shipping costs.

ARTICLE 9 - Intellectual property and rights

The site www.heritajdamazonie.com and each of its components (such as trademarks, domain names, texts, trees, software animations, images, photographs, illustrations, packaging, diagrams, logos, sounds and music) are the property exclusive of BG2JV or third parties who have duly authorized HERITAJ to use these elements, which alone is entitled to exploit the related intellectual property rights.

No element of the site may be used, reproduced, distributed or published in whole or in part without the prior written consent of BG2JV.

The use of all or part of the site, in particular by downloading, reproduction, transmission, representation or distribution for purposes other than for your personal and private use for non-commercial purposes is strictly prohibited.

ARTICLE 10 - Hypertext links and comments

The creation of hypertext links to the site www.heritajdamazonie.com is subject to the prior written authorization of HERITAJ, which can be revoked at any time.

HERITAJ declines all responsibility (in particular editorial) concerning access to sites - and their content - having a hypertext link to or on the site.

HERITAJ reserves the right to delete any comment posted by an Internet user and / or a buyer on the site www.heritajdamazonie.com

ARTICLE 11 - Access to the online store

HERITAJ reserves the right to make changes to the Online Store and to the www.heritajdamazonie.com site at any time and without notice.

HERITAJ declines all responsibility in the event of interruption or inaccessibility of the site www.heritajdamazonie.com, the occurrence of bugs, or any damage resulting from fraudulent acts by third parties (in particular by intrusion) from the site www .heritajdamazonie.com

In order to avoid server overload, access to the HERITAJ Online Store is reserved for manual use. Any use of robots (bots, crawlers, scrapers…) or other similar process, to access, acquire, copy or monitor any part of the heritajdamazonie.com site or its content is prohibited. HERITAJ reserves the right to prohibit this type of practice.

Article 12 - Processing of personal and confidential data


The information requested from the customer is necessary to process his order. In accordance with the Data Protection Act of January 6, 1978, the customer has the right to access and rectify data concerning him.
We do not keep data relating to our customers' bank cards after payment.


Article 13 - Intellectual property


The texts, comments, works, illustrations and images reproduced on the site are reserved for the whole world under copyright and intellectual property. As such and in accordance with the provisions of the intellectual property code, only use for private use, subject to different or even more restrictive provisions of said code, is authorized. Any total or partial reproduction of the HERITAJ website is prohibited.

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